Privacy Policy

Last updated: 7/19/2025

1. Introduction

Zelio (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.

2. Information We Collect

Personal Data

  • Name and email address
  • Account credentials
  • Profile information
  • Communication preferences

Usage Data

  • Device information
  • Browser type and version
  • IP address
  • Pages visited and time spent

3. How We Use Your Information

  • To provide and maintain our service
  • To notify you about changes to our service
  • To provide customer support
  • To gather analysis or valuable information to improve our service
  • To monitor usage of our service

4. Legal Basis for Processing (GDPR)

We process your personal data based on:

  • Consent: You have given clear consent for us to process your personal data
  • Contract: Processing is necessary for a contract we have with you
  • Legitimate interests: Processing is necessary for our legitimate interests
  • Legal obligation: Processing is necessary to comply with the law

5. Your GDPR Rights

Under GDPR, you have the following rights:

  • Right to access: Request copies of your personal data
  • Right to rectification: Request correction of inaccurate data
  • Right to erasure: Request deletion of your data
  • Right to restrict processing: Request limitation of processing
  • Right to data portability: Request transfer of your data
  • Right to object: Object to processing of your data
  • Right to withdraw consent: Withdraw consent at any time

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

7. Data Security

We implement appropriate technical and organizational security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.

8. International Data Transfers

If we transfer your data outside the EU/EEA, we ensure adequate protection through appropriate safeguards such as Standard Contractual Clauses or adequacy decisions.

9. Cookies

We use cookies and similar tracking technologies to improve your experience. You can control cookie preferences through your browser settings.

10. Third-Party Services

We may use third-party services that collect, monitor, and analyze data. These services have their own privacy policies governing the use of your information.

11. Children's Privacy

Our service is not intended for children under 16. We do not knowingly collect personal data from children under 16.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

13. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:

Email: privacy@zelio.co.uk

Data Protection Officer: dpo@zelio.co.uk